Last Updated: August 2026 • Valid for all verified purchases made on JK Mall (jkmall.in).
We ensure complete peace of mind with our straightforward return & replacement policy.
If you receive a defective, damaged, incorrect, or incompatible auto part, you can raise a return or replacement request within 3 Days (72 hours) from the verified date and time of delivery.
The product must not have been installed, mounted on a vehicle, or altered in any manner.
The original brand box, user manuals, accessories, wiring harnesses, and warranty cards must be intact.
Manufacturer serial numbers and barcode labels must be legible and match order manifest.
The official tax invoice or digital order ID is required to process verification.
Raise Return Request Online
Go to My Orders, select your order, and click "Request Return / Replacement" within 72 hours of delivery. Upload photos/videos of any defect.
Seller & Platform Approval
Our quality support team reviews the request within 24 hours and schedules reverse pickup with our carrier partners (Delhivery / Shadowfax / BlueDart).
Doorstep QC & Return Pickup
Our logistics executive will pick up the package from your delivery address after a quick physical inspection.
Refund / Replacement Dispatch
Upon warehouse verification, your refund is credited directly or a replacement unit is dispatched within 24 hours.
| Original Payment Method | Refund Destination | Processing Timeline |
|---|---|---|
| UPI / Google Pay / PhonePe / Paytm | Linked Bank Account / Original UPI ID | 24 – 48 Hours |
| Credit Card / Debit Card | Original Issuing Bank Account / Card | 5 – 7 Business Days |
| Net Banking | Source Bank Account | 3 – 5 Business Days |
| Cash on Delivery (COD) | Customer Provided Bank Account / UPI ID | 3 – 5 Business Days |
Pre-Dispatch Cancellation: You can cancel your order free of cost at any point before the seller generates the shipment AWB and manifests the package for dispatch. 100% of the paid amount is refunded immediately to your original payment method.
Post-Dispatch Cancellation: Once an order has been handed over to the courier partner, cancellation is not possible in-transit. You may choose to refuse the package at the doorstep upon arrival.
Our support team is available Mon-Sat, 9am - 7pm IST at support@jkmall.in.